eeb999 Privacy Policy

1 Introduction and Scope

eeb999 ("we", "us", or "the platform") provides a trusted online entertainment service for users in Bangladesh. We take the privacy of our users very seriously and are committed to ensuring the protection of their personal information.

This privacy policy applies to the eeb999 website and all associated services. By registering on eeb999 or using its services, you are considered to have accepted the terms of this policy. This policy provides a full description of how your personal information is collected and processed.

For any questions or concerns regarding your privacy, we encourage you to contact us directly. We are always committed to protecting your rights.

2 What Information We Collect

eeb999 collects various types of information to operate its services. Below is a description of the information collected:

2.1 Personal Identification Information

• Full name and username
• Email address
• Date of birth (for age verification — minimum 21 years)
• National ID information (where required)
• Current address and country of residence

2.2 Financial Transaction Information

• Mobile banking numbers (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system information
• Cookies and session data
• Site access times and usage patterns

2.4 Gaming Activity Information

• Game play history and preferences
• Bet amounts and results
• Records of bonus and reward usage

3 How We Collect Information

eeb999 collects user information in the following ways:

3.1 Direct Collection

When you register on eeb999, use its services, or contact our support team, you provide your information directly. This information is used for account creation, transaction processing, and providing support.

3.2 Automatic Collection

Some information is collected automatically while you use our platform — for example, through cookies, log files, and pixels. This information is used to improve the site's performance and to analyse your usage experience.

3.3 Through Third Parties

For the purposes of identity verification and fraud prevention, we may verify information through trusted third-party service providers. This process is always carried out in a secure and controlled manner.

4 Purpose of Using Information

eeb999 uses collected information only for the following legitimate purposes:

• Account management: For creating, activating, and maintaining your account.
• Service delivery: For processing gaming, betting, and financial transactions.
• Identity verification: To confirm age limit (21+) and user identity.
• Security assurance: To prevent fraud, money laundering, and unauthorised access.
• Customer support: To resolve your questions and complaints.
• Platform improvement: To analyse and enhance the user experience.
• Responsible gaming: To monitor play behaviour and identify problematic gaming.
• Legal compliance: To comply with applicable laws and regulations.

eeb999 never sells your personal information or transfers it to third parties for commercial purposes.

5 Data Protection and Security

eeb999 has adopted modern technical measures to ensure the highest level of protection for your personal information.

5.1 Encryption Technology

The eeb999 platform uses state-of-the-art SSL encryption for all data transmission. This ensures that your information remains fully secure when sent over the internet and cannot be read by any third party.

5.2 Data Storage Security

Collected information is stored on secure servers protected by firewalls, access controls, and regular security audits. Only authorised personnel can access this information within the necessary limits.

5.3 Password Protection

User passwords are never stored directly — instead they are kept securely using strong hashing algorithms. We advise all users to use a strong and unique password and to change it regularly.

6 Cookies Policy

The eeb999 website uses cookies. Cookies are small text files stored in your browser or on your device.

6.1 Use of Cookies

• Essential cookies: Essential for maintaining login sessions and security.
• Functional cookies: For remembering your preferences and language settings.
• Analytical cookies: For monitoring site usage and improving services.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the platform.

7 Sharing Information with Third Parties

eeb999 may share information with third parties in specific and limited circumstances:

7.1 Service Providers

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These parties follow their own policies consistent with our privacy policy.

7.2 Legal Obligations

eeb999 is required to provide information when it needs to be disclosed as part of a court order, government directive, or other lawful legal process.

7.3 Fraud and Security Cooperation

Limited information may be shared with relevant authorities to prevent and investigate fraud, money laundering, or other unlawful activities.

8 Data Retention Period

eeb999 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account information: For the entire duration the account remains active.
• Transaction records: For the period specified under financial regulations.
• After account closure: For as long as required for legal obligations and dispute resolution.
• Security logs: Up to the defined security review cycle.

After the specified retention period ends, information is securely deleted or anonymised.

9 User Rights

As a user of eeb999, you have the following rights over your own information:

9.1 Right to Access Information

You may request a copy of your personal information held by us at any time. Upon receiving this request, we will respond within a reasonable time.

9.2 Right to Correct Information

If your information contains any errors or is incomplete, you may request a correction. Keeping accurate information is important for the interests of both parties.

9.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

9.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. You may opt out of marketing communications at any time.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact us by email or use our 24/7 live chat support. We will respond as quickly as possible after verifying your identity.

10 Privacy of Minors

eeb999 services are for persons aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. Age is verified during the registration process and registrations from minors are rejected.

If we are informed or suspect that information from a minor has been collected, we will immediately delete that information and close the associated account.

11 Policy Changes and Updates

eeb999 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Through a notice published on the website.
• By sending a notification to your registered email address.
• By updating the "Last updated" date at the top of the policy.

If you continue using eeb999 after the changes, you will be considered to have accepted the new policy. We therefore encourage you to review this policy regularly.

12 Links to Other Websites

The eeb999 website may contain links to third-party websites. The privacy policies of these external sites may differ from eeb999's policy. If you visit these sites, we recommend reading their own privacy policies. eeb999 is not responsible for the collection or use of information by external sites.