❓ Help Centre
eeb999's Frequently Asked Questions
From opening an account to deposits and withdrawals, bonuses, and security — find detailed answers to all your questions here.
Welcome to eeb999. This FAQ page has been created to answer the most common questions from players in Bangladesh. Below you will find 22 questions and answers divided into five sections — account registration, deposits and withdrawals, games and betting, bonuses and promotions, and security and responsible gaming. Our 24/7 live chat support is always ready for any additional questions.
Account and Registration
Account and Registration
To create an account at eeb999, you need an active mobile number and a password. The registration process is fully available in Bengali and takes just a few minutes. Registering with accurate information ensures no issues with future transactions or bonus claims.
eeb999 is only for people aged 21 and above. Opening an account for minors is strictly prohibited. If age verification is required, our support team may contact you. This rule is strictly enforced as part of our commitment to responsible gaming.
If you have login trouble, first make sure your mobile number and password are correct. If you have forgotten your password, use the "Forgot Password?" option on the login page. If the issue persists, contact our 24/7 live chat support — our Bengali-speaking team will assist you promptly.
No, a person may only have one eeb999 account. Creating multiple accounts is a violation of eeb999's terms and conditions. If discovered, all accounts and bonuses may be cancelled. This rule exists to maintain a fair and transparent environment.
Yes, eeb999 is fully mobile-friendly. The site can be easily used from the browser of any Android or iOS device. You can enjoy all games, betting, and payment features on mobile without downloading a separate app. The site automatically adjusts for smaller screens.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits to eeb999 via bKash are generally instant. If you follow the deposit instructions and provide the correct reference number, your balance updates very quickly. In rare cases a network issue may cause a slight delay — contact our support in that situation.
The minimum deposit amount at eeb999 across all payment methods is ৳100. Whether you use bKash, Nagad, Rocket, or Upay, you can deposit with as little as ৳100. This makes it easy for new players to get started.
Yes, withdrawing money from eeb999 via Nagad is fully possible. After making a withdrawal request, the money generally reaches your Nagad account within 5-30 minutes. The minimum withdrawal amount is ৳1,000.
eeb999 does not charge additional withdrawal fees on its end. However, the mobile banking service you use (bKash, Nagad, Rocket, or Upay) may apply their own transaction charges. Contact the relevant payment provider for the latest charge information.
Go to eeb999's payment page and select the Rocket or Upay option. Send money to the indicated number and confirm the deposit with the transaction ID. The withdrawal process is the same — enter your Rocket or Upay number and amount, and the money will be sent within 5-30 minutes.
Games and Rules
Games and Rules
You can place bets on BPL and other tournament matches in eeb999's cricket betting section. View the odds before the match starts or while it is live and place your bet on your preferred team. Once the match result is confirmed, winnings are automatically added to your balance. Visit the cricket page for detailed rules.
eeb999 has slot games from multiple world-class providers including PG Soft, Pragmatic Play, and JILI. Popular games such as Fortune Tiger, Gates of Olympus, Fortune Gems, Sweet Bonanza, and many more are available. New games are added regularly, so check the slots section often.
In live casino games, a real dealer runs the game through a video stream. You can place bets in real time with other players from home. Pragmatic Play live games are available in eeb999's PP Live section — professional dealers and high-quality streaming are guaranteed.
Yes, all games at eeb999 are sourced from internationally recognised game providers that use Random Number Generator (RNG) technology verified by independent auditors. eeb999 is committed to ensuring fair play and no results are manipulated in any way.
RTP (Return to Player) is a percentage that represents the theoretical average of how much a game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is a long-term statistic; results in a single session may vary.
Bonuses and Promotions
Bonuses and Promotions
When you make your first deposit at eeb999, you will receive a 200% welcome bonus of up to ৳15,000. For example, if you deposit ৳1,000 you will receive ৳2,000 as a bonus and your total balance will be ৳3,000. The bonus is added automatically at the time of your first deposit after opening an account.
The wagering requirement for eeb999's welcome bonus is 15x. This means you need to wager 15 times the bonus amount before you can withdraw the bonus funds. This is comparatively low within the industry, which is convenient for players.
eeb999's VIP program has three tiers — Bronze, Silver, and Gold. You can move up tiers through regular play and betting activity. Bronze offers up to 0.4% weekly cashback, Silver up to 0.8%, and Gold up to 1.2%. Higher tiers come with more benefits.
VIP members receive cashback every week according to their tier. Bronze members can receive up to 0.4%, Silver up to 0.8%, and Gold up to 1.2% weekly cashback. Cashback is added directly to the account balance and is withdrawable.
eeb999 offers seasonal promotions during Eid, Pohela Boishakh, and other special occasions. During these periods there may be extra bonuses, special tournaments, or increased cashback offers. Visit the site regularly or ask via live chat for the latest offers.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, eeb999 uses industry-leading SSL encryption technology to keep your personal and financial information secure. Your data is never sold or shared with third parties. Read our privacy policy page for more details.
eeb999 places the highest importance on responsible gaming. If you feel the game is no longer in your control, contact support to request a temporary or permanent account break. Set spending limits and talk with your family. Visit our responsible gaming page for detailed guidance.
Self-exclusion is a measure where you voluntarily choose to keep your eeb999 account closed for a set or indefinite period. Contact our 24/7 live chat support to use this feature. While self-exclusion is active, you will not be able to log in or place any bets.
eeb999's Bengali-speaking customer support team is available seven days a week, 24 hours a day through live chat. Any issue — related to transactions, games, accounts, or bonuses — is attended to promptly. Support is also available by email.
eeb999 strictly follows the 21+ age rule. If there are minors in the household, use password protection and parental control software on your device. Do not share your login details with anyone. Report any suspicious activity to support immediately.
If you notice any unusual transactions or unauthorised logins in your account, change your password immediately and let our live chat support know. eeb999 will temporarily suspend your account and investigate. Even with SSL encryption, using a strong password is always advisable.
Still have questions?
Our expert support team is always ready to answer all your questions in Bengali. Contact us via live chat or send an email.